Refund policy

Because each item in made to order, we cannot accept returns.

Items sent back to us will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item is determined to be damaged, you may exchange for a replacement 

Please contact us for any product issues or exchange questions at admin@windrosecoachingandconsulting.com. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Because we cannot accept returns, we also cannot offer refunds.

If an item has been damaged and approved for an exchange, we will process a like-for-like exchange.